Technical Support Services

Customer satisfaction is a prime ingredient for the long-term success of any ISV. Yet many ISVs struggle to supply quality technical support to their customers at a reasonable cost, often dedicating expensive resources to routine issues. Zuna Infotech can provide high-quality, US-based support to your customers through our experienced technical support engineers, at a competitive total cost to many offshore alternatives. Our dedicated teams are always focused on providing the highest level of satisfaction to your customers.

Engagement Models and Services

At Zuna Infotech, we don't force you into a model that doesn't make business sense; we have the agility and flexibility to create a customized model to fit your requirements. Whether we are building a small team to help you scale your current organization or taking full responsibility for a product line or support tier, we have the experience, knowledge, and governance processes to support you.

Some of our engagement models and services include:

Level 1 supplementation or management. Shared or complete responsibility for end-user contact and case initiation
Extended hour support. 5 x 24 to 7 x 24 coverage
On-site support. Installation and configuration support

Staying in Contact

Today's customers don't want to be limitd to traditional phone or email support. They expect to find answers to their questions anytime, from any place. Zuna Infotech helps you meet those challenges by utilizing the latest in support technologies and techniques. Depending on your needs, Zuna Infotech engineers can work with your customers across a number of different contact channels.

Zuna can utilize your existing CRM or ticketing system for entering, tracking, and reporting technical support cases, or provide our own state-of-the-art systems. Our web-based system is customized for each client, and provides comprehensive reporting, a comprehensive knowledge base, and end-user Web portal.

Effective, efficient technical support can help boost top-line revenue by driving repeat business, and control costs through reductions in resolution times and increased user self-help. Zuna Infotech can help you recognize this potential for improved profitability - contact us today to find out how.